BHD Nova login Problem

[BadBiatch]

I don't know if anyone else has had this problem or not.

Nova was doing updates starting June 30th. After they started doing the updates I've been getting this message when I try to login to Novaworld after I enter my user and pass:

On a gray screen the message:
missing FAILURE param
(code 1003)
appears and I can't log in. This is only in BHD. I can still log into TFD and LW.

We've sent a tech support request and got the reply that they're aware and working on it. We've reinstalled the game and that does no good either. I'm behind a firewall. It's not the account because my husband can login on his pc.

Any suggestions?