Script to keep track of email communication?

[Lakie]

Just wondering if any of you guys know of any scripts that will facilitate and keep track of email communication...

Ive started a online shop with a mate whos on the other side of the country, and it would be useful if we could log in, see what emails have come in and what has been said...

[katana*GFR*]

Use a webmail function? And make sure everything is saved? Or if you have acces to it, let the mail program automaticly bcc it to a email of your choice.

[DevilDog#1]

text message?

[Lakie]

Text message would just complicate things more lol

Your first suggestion Katana is what we are doing now, though peoples tendancy to delete previous correspondance make searching through sent items a bitch. I was hoping there was a script that would see the order number or some identifying feature, and create a linear page with the message back and forth...

Might have to try myself, though never used php with mail before...

[IcIshoot]

need something like a email-based support ticket system it sounds like.

never set one up so don't have any suggestions

[Scott]

The best way would probably be to do what ici suggested. Connecting to a mail server with php can be tricky though, but not impossible. I've done it and transfered the messages into a mysql database.

You can use support style tickets with ID numbers so every new message goes under the same "conversation" and is moved to the top and highlighted every time a new message is recieved.

It would be a nice sized project. Maybe hotscripts.com has some sort of system for this?

[Lakie]

i never gave the support ticket system a thought, with a bit of tweaking its exactly what i'm after...

Thanks ici and p

[DevilDog#1]

Why don't you add LIVE CHAT while you at it as well?

[Jckl]

i have some code in php that connects to a pop3 server. It shows a different listings of what is in the inbox and shows the body of a message. If you want the source you can pm me and ill send it over.