Why NovaLogic are stopping hexing in names

[JimDirt]

I usually call them at least every other week ,if not more ! BUT ! if you are not in the server that the cheater is in when u call , or the Nova techs are gone for the day when u call(after 5pmPST) then your pretty much outa luck on getting a cheat banned , watched or anything else for that matter, like i said ,if at 9pm there is no one there to answer the phone , it helps nothing!!!