made me really angry

[Kandi]

Heres the story:

for the last while i have been having this problem with my computer shutting off on me. When it first started it was tollerable it only did it once in a while but then it started to get more frequent.

Since i needed it i didnt send it in right away but it soon came very evident that i needed to. so i called in march to get it fixed under warranty which at that time they told me that my warranty was expired and i had to pay for the call and to get it fixed.. i still had one month left of my warranty so i told him there was a mistake. They then requested bill of sale which i faxed to them...

Finally they send me a box but i cant back up files on the thing because it keeps turning off. Scott and I then tried using another computer to back it up but connectors were different which was my fault for buying a compaq. So he managed to back up my important stuff and sent it in second week in july.

When i returned home at the beginning of august after visiting with scott the computer still hadnt arrived at my house. i thought this was odd but waited a while longer just in case. called on 08/22 to find out -- after 6 different dept transfers -- that they had no clue where it was. They said they received it on july10 but said that it had a week turn around so i said why 6 weeks then.. at that time they said that they got it on july 20 but no sooner than that they changed it to aug 8.. i thought this unlikely since we took it in 2nd week in july 3rd week at the latest on overnight delivery it should have been there before august. no shipping company wants a computer in their possesion for that long.

So they tell me that "beleive it or not we just finished fixing it today and its waiting to be picked up(by the shipping company)" and that they had to change the main board. this was at 6 pm computer was dropped off this morning before noon.. awfully quick for it not have being picked up after business hours yesterday so being picked up at 9 am today but hey.. i was just glad to have the computer back.

so i open it up, turn it on and being the curious person i am tested it out. tried to copy my files back on my computer and it turns off again.. so i try to view the files on my cd what does it do??? turns off again.. obviously not fixed at this point i call them back. they get me to put in os cd and load setup to format hd.. setup loads all files on blue screen comes to 3 options that i didnt even have time to read before it dies AGAIN..

now i have to wait for another box to sent it back and wait ANOTHER 6 WEEKS. Also the guy i spoke to yesterday was sending out info on an extended warranty for me to read and such. now that is null and void because now the computer has a known hardware issue. DUH i told you this was the issue the first time!!!

not impressed. this isnt the first hp product i have had problems with. After this, I wouldnt buy another hp or compaq even if i was very desperate. ARGH!!!!!!!!! sorry for the essay guys. i never could have imagined a hassle like this over such a common peice of technology.