NovaWorld Support

[Sinphaltimus]

I've been trying to contact novaworld support via novaworld.com and receive a confirmation but never hear back. I also spent 3 hours on hold at 818-878-0325 with no one taking my call. Is NovaWorld Tech Support defunct or is this forum it? Please help...

My issue involves my noveworld account - I can not access messenger, forum settings or the forums. I cn log in however. Two of my friends have access to those areas no problem so I know it's not the site. Who do I turn to for help?

[Hellfighter]

what is your forum name you use to log-in with

please no password only your name you use to log-in with i'll check it out


ok i think this is you as will there
Link: https://www.novaworld.com/Forums/UserInfo551641.aspx

account look good no then bad about it other it says you have never posted in their forum there

Total Posts: 0 posts out of 397,510 total posts. (0% of total)

you find the forum setting under "Account"
*Change Login Password
*Change Email Address
*Change Account Login Name
*Manage Characters
*Change Account Details
*Edit Forum Profile and Settings
*Add a Key to NovaWorld Account
*Delete NovaWorld Account

[Sinphaltimus]

When I click that link and log in I get this:

You do not have permission to perform this action.

Please use the Back button in your browser or click here to return to the previous page.

My log in is Sinphaltimus like here.

I can't access the forums either. When I try to edit my forum info I get a server error.

[Steve]

would one of your friends trust you with their account info for a short while? you could try to log in as one of them (or vice versa). at least you might be able to narrow down the problem a little. i.e. if the problem lies with your browser or account.

just for your information, we are just a fan site and are not NL employees if that's what you were asking.

welcome to the site btw

[Hellfighter]

I PM "NW Command" he or she should be able to do something for you

i gave them all the details seem there maybe something block and they be able to say something about why

maybe the age were you may have said your younger then 13 or so

[Sinphaltimus]

I was able to log on to my account from my friends compture and I get the same errors. He logged in to his account and showed me he had full access to all the features.

I wish I could contect NL, you guys are awesome for helping me out, I appreciate it but am still just stuck.

I'd love to create maps too but it seems I don't know how to get NILE working and there ae no posts here for DFXtreme map making...

Any further help is welcomed, please do...

[Steve]

dfx mapping: http://www.novahq.net/forum/forumdis...1000&x=12&y=15

can u see the threads with that link?


re the NW forum issue, did you get a confirmation email at all? maybe the account is not active?
was a long time since i registered (and found the whole login and forum buggy) so i cant remember.

[Sinphaltimus]

I can see the info here for map editiing..
Administrator

Registered: Sep 2001
Location:
Posts: 16486
dfx mapping: http://www.novahq.net/forum/forumdi...p;x=12&y=15


THANKS!

Also, I have recently registered. Funny, I'm way over age 13. Wish I could check it and change it.

[Sinphaltimus]

I appreciate everyone's suggestions here but still nothing from NovaLogic. They send email confirmation that my tech issues were received but no follow up and they never answer the phone. Sad really. And my NW account is still screwed.

QUICK QUESTION - If I delete my NW account, will my CD key become available? In other words, If I delete my account, wait the 24 hour period for it to go through then create a new account, will I get an error that my CD-Key has already been registered?

Does anyone know?

I fear this beacuse it would put an end to my DFX game play and with such great support from their tech support resources, I'd be hard pressed to take such action.

[Hellfighter]

got feed back from them, last wed day did not see it till today

E-mail
Bill,

Sometimes when the player changes their account password the forum database doesn’t get notified and is looking for the old password.

When this happens the player will have to contact me so I can go in and update it. Have the player send an email to support(at)novalogic(dot)com

We are sorry for any inconvenience.

Tell Sinphaltimus that his account has been updated.

From: Mike Harling

Director of Customer Support

Novalogic Inc.

support(at)novalogic(dot)com

tel: 818 878-0325

hope this help out

[Sinphaltimus]

SWEET! Thank you so much!

[Hellfighter]

will are you able to log-in to novaworld forum now?

will am happy to make your day, your welcome

[Sinphaltimus]

No, it still doesn't work. But thank you for helping. I emailed Mike my issue with screen shots.

[Hellfighter]

ok
i try sorry it did not workout first time around hope mike get it going for you

[Srg.Aquila-3]

Hi all!

I have the same problem. I tried to contact support(at)novalogic(dot)com as suggested in the post but it gives me a sending error because it says maybe it doesn't exist.

I reset my HD and passwords.

I installed DFX from my genuine CD and I get NWNODB01 error at login.


Can you help me please?

Thank you,

giacdan aka Srg.Aquila-3.