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i can't help much here sry but which version of gostie m8?
the older versions just copy the whole thing, but with the newer one u can choose what u want to restore. it could be an option with that?
really symantec should be able to give an idea, but clearly their tech support hasn't a clue, hence telling you to reinstall it and ring back... a classic call centre trick to pass a caller onto another person.
if ur still stuck later then you should consider another proggy, i'm sure u can get freeware that does the same kind of stuff
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