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In which incident? In the case of God of War 2, half the systems do not detect the disc as a valid disc therefore they do not even start to read it. It's due to a software installation on the system. What's bad though is even the newly released systems have this problem, as they all don't have the latest software updates.
We had 4 customers on the launch of God of War 2 buy a brand new PS2 Slimline with their game; and come back a few hours later saying it wouldn't read the cd. Well I ended up calling Sony tech support, and was told that the customers would either have to download a quick fix, or send their system in if they couldn't download the fix.
However, they also told us that you could trick the system into reading God of War 2 by putting in a game your system would recognize, after the laser starts spinning swap discs and it would then boot God of War 2. So, basically it was get the update or continually jump start your system.
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