We tried turning off the firewall (we use WinProxy) and that didn't do any good either.
At this point I'm ready to tell them to buy back the game. Support is telling us all the same things over and over again after we tell them it's not working.
I'm not about to run my computers without firewalls ... esp since my kids have one networked in their room also.
Oh well .. there's always UT2003 to play. (Or public servers if you don't care about stats -- which it what I like to play for LOL)
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