yeah right lol - my sister bought a brand new dell laptop - mouse touch pad didn't work right 5 minutes out of the box. Took it to tech support and of course they couldn't duplicate it took two weeks before they finally they exchanged it for an other dell, same model and specs... same problem.
She returned it, got an HP - works flawlessly (not to mention got a better laptop system specs wise).
A squad mate went through 3 dell desktops before just getting a local computer store to build one.
A couple years ago my friends boss followed dells recommendation to install an update, My friend latter dragged me out to his house to solve some issues, ended up re-formating drive... we made extra sure not to install any dell software.
though, on the plus note - my squads server is a dell, been running 24/7 for just about 2 years with no hardware problems. of course, I also made sure to remove any dell software.
This shows why I don't pay as much attention to reviews any more - every one has their own experiences
