Why NovaLogic are stopping hexing in names
 

from NovaWorld.com foums

Dear NovaWorld Forum Members,

As many of you are aware, there is a lot of conjecture being posted on these forums with regards to why we have changed our naming policy for NovaWorld.

We would like to try and clear up a few misunderstandings.

We suspected that this decision would cause issues with some members of the community and we apologize for that, but there are a number of good reasons why this change was made. Here are some of them:

1) It is now far quicker and easier to track and ban people who use cheats and trainers. This means we can act faster to protect the gaming experience on NovaWorld.

2) It is now easier for consumers to identify and remember other players' names. It is also now easier for consumers to search for other player names.

3) The new system makes player lists easier to read.

4) The change opens up compatibility with other services we have implemented (such as this forum system) and services we plan to roll out in the near future.

We did not come by this decision lightly, and believe that it is in the best interests of the NovaWorld community. We would also like to quash the rumor that this name change was implemented for the purpose of selling details to 'spam' services. Didn't happen, isn't happening and won't happen, ever.

We hope you will join us in considering this matter closed. The ball is in our court now to deliver on the new services. Watch this space...

Thanks

Marcus

To NovaWorld Community Members

In reference to NovaWorld Naming Policy post by Mr X and thread started on Sept 21st 2003 at.04pm by JessFrag.

On behalf of NovaLogic, I'd like to respond to the above post and various threads made by certain members of the community. We consider this post to be 100% inaccurate and based on a very bad information source. These are the facts.

Firstly: NovaLogic does not sell our customer database to any third party company.

Secondly: NovaWorld's new naming policy has NOTHING to do with our customer database. The data we collect from customers who register their products with us and the data that is linked to a NovaWorld account are two totally separate databases.

Leader Technologies is a company that works for NovaLogic, strictly as a database collection house. This means that Leader collects and processes data from our customers who register their NovaLogic games, or who sign up on our web site to receive our Newsletters.

Under contract, Leader CAN NOT and does not forward ANY of NovaLogic's customer information to any other third party what-so-ever. All information is held in a secure database that ONLY NovaLogic has access to. NovaLogic does not even contact customers unless those customers have opted in to receive information from us. This is in accordance with our privacy policy.

For customers who register their NovaLogic products online, there may be a special offer of some kind included at the end of the registration process, from a 3rd party company e.g. Netflix or Earthlink. These offers are purely 'opt in', which means that only if a customer subscribes or signs up for one of these offers and voluntarily gives their personal information, will that company get that customers information. These offers are only added after NovaLogic approves them and only if we think that our customers would benefit from such offers.

NovaLogic has been in business for over 18 years and we value our customers and respect their privacy. We have bent over backwards and worked extremely hard to get this community site up and running for our fans. It is a shame that some community members choose to use this site to gossip monger and spread rumors that are damaging to our community and detrimental to what we are trying to achieve.

I'd like to take this opportunity to thank those of you who are true supporters of the community and NovaLogic, and to ask those of you who insist on trying to damage our reputation to stop.

Kind regards

The Marketing Team,NovaLogic

Im sorry but i dont believe a word of it! the ONLY way to stop cheaters is to monitor the servers and have 24/7 tech support ,so the "valued players" can reach a tech person while the cheat is in the server and have him removed, since 99% of cheaters are in the servers "after hours and weekends" ,there is no excuse for not hiring extra employees or allowing overtime to the techs that WANT to help us stop these losers that ruin the game for the honest players, ,Bottom line is Nova has not bent over backwards to help stop cheating , and has poor at best tech support , i myself have sent upwards of 75+ emails to tech support and have recieved less than 10 replies ,none of which solved any issue i was having ,they were generic replies none of which specificly addresses any info i had provided, .all Nova has done is distance itself farther from its customers ,and allowed cheaters easier access to our names, as well as names we have used since we started playing are being taken by other players because they are not recognized as OUR name since they are hexed, ,i cant even access the Nova forum's or downloads because i have 2 names left in my account that are hexed that i will not give up , it is my right to have those names the font is in ALL versions of Windows ,so should be considered "standard font" it is just another way large Co.s with executives that dont play any of the games practice their high $$$$ power , it is NOT what the Nova community wants or asked for , it is Not in our best interest, the only interest we have is Nova spending some time listening to their customers, and stop taking away our indivduality and lessening our gaming experience, and using the recources they already have to help us , instead of fattening their pockets , with websites and promotions that we dont want or could care less about ,, the old website was fine with the exception of , support , since all anyone ever gets from "ask support" is a generic reply that never answers the question you submitted, i have spoken with njumorus tech support people (i will not state their names since i dont want them to loose their jobs for trying to help us) but i have been told quite a few times by tech support that their hands are tied and they WANT to work overtime , and they WANT extra help from other or new employees to help monitor the servers and help rid them of cheats , but their voices remain silenced by the top execs that override or will not respond to their suggestions on what the players want and need or what they think would help us with minimal cost or effort from Nova itself, all those things are easily attainable ,and wont be implimented because the person or persons that make these decisions are not affected by these things since they do not play , or spend countless hours ,being annoyed by these isues ,as we do ,day in and day out , the weekends are the worst ,since no one is monitoring anything , and the cheats are able to roam free and wreak havoc in every server for hours at a time , ruining the honest and devoted players gaming experience , making them more likely to go to other game vendors whom will most likely ,do updates at least every 3 months, to help with hacks and trainer issues, to have support available to cutomers 24/7 , and have tech support that not only answer emails ,but try to solve the specific issue ,instead of sending a generic reply and going no further,, i have asked Nova techs if they have recieved my emails, they tell me they are looking at all of them as we speak , yet all but a few have remained to this day unanswered, i think it would be in Novas best interest to "listen to the player " instead of some analist that thinks this is how things should be addressed to best suit Novas behalf , what happened to "the cutomer is always right"? for that matter what happened to the customer at all , it seems we are the only ones being affected by all this , and i personally have spoken with quite a few of current Nova players that have said they are tired of Novas lack of care toward their customers and are going to quit buying any Nova product ,since they dont stand behind what they sell! now mind you those are not my replies , but i am begining to believe that it also might be the only way to open Nova's eyes to what it has and has not done for its customers, , i was told that the $40 i spent on each game i have (DF1 DF2 DFLW DFTFD DFBHD )only had support for "single player" that multiplaying is a "bonus" that Nova is giving its customers for free!! and therefore is not supported ,and is only provided as a help to Nova customers(this was told to me by a Nova Tech on the phone just a few days ago) well i am sorry , but if i paid $40 for a game then i expect to get complete support for any issues with it ,including multiplayer issues, mission editors,compatability issues and single player as well as server and cheat issues ,if it is sold as part of the game ,then all aspects of it should be under those guidelines , i am not here to dis Nova , i am merely stating that it needs to listen to its customers ,and open its eyes to its customers instad of turning its back on them ,before it starts loosing most of them to other game makers who will support their customers with the devotion that its customers have given towards their products ! its only fair!!!

hell cant you write that again with spaces and capitol letters and dots were they belong??????????????

I surely like to read it but not in this way. i think this message beats "the longest sentence ever" spam topic in this server.

Its so f******d up to read that i only have read the first line.
Ever heard of gramma? Its there so you can make long pieces of text easyer to read.

Sorry but it wouldnt let me edit the post once i read it ! , and saw the typos , i am very well educated , i didnt know it was to be graded based on a grammer score ! , since i hit some wrong keys!! it should be commented on the topic!!! sorry for making it so the subject was lost in the ability to read the words , It was not intended to be a run on sentence ,it was intended to make a point!!!!!!

and easyer is spelt "easier" if it really matters sorry for offending your intelligence or grammer, as i have read many post's in this forum , including the ones from Nova employees that have less than proper grammer! , but my concern is with the topic itself, as i dont feel the need to degrade someones intelligence because they have something to say!

also something is screwed up in the forum itself as it will NOT allow me to edit any post i make ,(says i dont have permission to edit my own post) so i am forced to post again and again ,and live with any mistakes i made since i didnt and wont take the time to proof read, since i had no idea i would be graded on anything , this is not school ! , i finished that 25 years ago !,so i shouldnt be graded on test , i had no idea i was taking! but anyway i read thru my post and it does have Comma's , exclimation points, and capitals , so i dont see why you said any comments that you made , other than the post itself was long , it would make perfect sense to anyone who would take the time to read it thru to the end !

"a test" typo again !

u cannot edit posts in the main news, this is for obvious reasons.

"i have read many post's in this forum , including the ones from Nova employees " -no Nova Employess post here

maybe i will just quit posting here if this is the treatment i get from the staff! (if you are a staff member)if not i am sorry to the staff for insinuating that the have no respect for others!, i didnt deserve the rude comments about my intelligence , since i am obviously smart enough to know when someone calls me a dumbass , which i am FAR from that , and take what you said as a insult to my intelligence ! which little would you know , is a 178 IQ

sorry Steve i should have said the post that was made from the excerpt taken from Nova's site, didnt mean to be misleading , but i have seen many comments, lets say "quoted" or whatever from Nova employees and have found quite a few mistakes in the spelling or structuring of sentences , but never called anyone stupid ! , as i was called here! ,no offence to you as i have posted and recieved replies from you and Chief many time , and never once have either of you made rude or degrading comments to anyone's intelligence , ,so in no way was this directed at either of you!!

Katana is not staff here Jim.
maybe he had a bad day or something.

Thank you for the info Steve ! as i didnt think you would allow someone on staff here to talk to someone as he did me! and sorry for making waves! didnt mean to cause a ruckus , by my making a comment on what i had read from the original post! , i hold no one on staff here responsible for other peoples actions or comments , other than making sure that they are made aware of their actions and that it wont happen anymore, to myself or others that read or post here!
I have learned a lot from these forums , on map building and other info that has helped me with tech issues, as well as made me laugh at times ! , and enjoy my visits here from time to time , ,that was the first time anyone has acted that way to me on any forum i have visited , and it was quite a let down , that people have to act that way towards others, as you might understand! , as i see it this is a place to learn and to teach , about games computers ,programs etc! and everyone should respect and be respected as such!

If you want to delete my posts on this topic , that is fine with me ! i see no point in dragging this any farther then it already has!

iq 178, pfft i got 180... :p ;)

Thanks for include me in that. Your up standing type of guy.
Wish you the best killing day of your life in the gaming fields of Delta Force: Serials. best wishes to you and happy hunting.

also like to state that the name rules was do to the new "novaworld.com member site" it had no then to with cheaters names at all.

www.novaworld.com up top you see it in "red button"
1.) log-in with your game log-in. its the same when you log-in to NW to play your game.

2.) player charter name will have a password to it also. ( game name that you use)

3.) if you never been to it after the remade it. you need to signup a bet, after a e-mail gose out to you. they are slow on sending that e-mail out. you get it in 24hrs or lease. click-on the link they give you in the e-mail. and you be up and running on their web-site.

4.) they are still doing some work on it. you see a popup item saying you been idol to long click-on ok. do this click-on it after really fast click-on you stop button (red ball with the X in it" this will say you from reloading back to front page, headack.

:p

Yep StevieB
that is right, be easyer to copy the cheaters name now without trying look at it real hard to see what Charts they use in the text, that a good point, but they really did the update on the rule for the site to be its a plus on copying a name down and report them into NL.

Cheers for the headsup that easyer infact easier is. Im Dutch and not a Englis from origin. Also thats why i posted it. My bad i should have considered another choice of words.

Again my apologies for that.

I dont believe that not allowing people to hex their names is fair. I and many of my team-mates have used our names for years and built reputations with them. Now we have to start using new names?!? That is rediculous. I dont believe this will help anything. Makes me wanna quit playin the game. I am strongly against this and I think that if we all voice our opinions we can change their minds. SO SPEAK!!

know that if u already have a hexed name then u dont have to change it?

*cough*

But if you dont remove all hexed names from your account , you cannot post or use anything on Nova's new site, :mad:

Well my IQ is 132 which is above average.
I think its nuts when someone offers disprespect based on the style of anothers posting. Its Katanna too, who is usually reasonably nice to people.
To be fair though that is some response going on there Jimdirt matey.
I would have thought that an IQ above Steven Hawkins would produce someone who is a little more secure in their own abilities.
If someone called Einstein stupid I would have thought he would have probably ignored them. Bit like a 500lb man telling Kate Moss she is putting on weight....

Then again what do I know? Perhaps genius does produce anal uptightness.
Still, a bit rough there Mr Katanna. The man was on a rant after all, and speaking as someone that knows how to rant; Grammar, spelling, et al is hardly the point. Read a newspaper for that I think.

Forgive the seemingly retarded delay in that response, I was just replying to page one of these posts.

Nova have never understood what the consumer wants. Only the bare minimum of their games are any good and those that are tend to be good as online only. The community drives them to success and without the community the company would be sunk.

Nova don't compete at the level of companies like ID and Valve and Epic. Not because thye dont have the innovation or the skill to produce good games, but because they dont give a flying monkey chuff about their community.
Sentences like 'bending over backwards' used in PR statements offer the realisation that the nova grouphonestly believe we are people they could do without. They want to break into high profits and think that by distancing themselves from ground force grass roots community feedback they can enjoy the same privalleges that Konami and Sega have with their console games, ie no constant agressive feedback from a continualy evolving non-paying client base.

They will fail in this because their games are generally too poor in quality to work as anything other than multiplayer games.

Unfortunatley for them to succeed in multiplayer you need to please the players, something they have continually failed to do, hence their poor market share. This is just another example.
They made a decision to make things easier for themselves.
The reason why they claim to have thought it over long and hard was not, that they thought it might be best for th consumer but because they knew that while it would piss us offm it would make things easier for them.

Thats what they considered. They went for the ease of their own admin over the enjoyment of the community and any amount of 'screw you we try hard' PR e-mails from them wont change that.

Nova strike out more often than Birmingham Ladies baseball team in the world series.
Small fish in a big wirld, swimming round annoying the very sealife that supports them.
Im glad I am out of it.

Names (HEX)
 

I would like to have a couple of things cleared up By someone from Nova before I start bitching. On hexed names, Are you banning them from the public servers? If so why? Or is this strictly for the use of Nova servers?

I have been gaming in the Nova community since F22 Raptor came out. I have used the Hexed name I currently use since that time. I have had the *I**ronKnights squad since that time. It is Who I Am. It is who our squad members are. People know me by my hexed name. They no my squad by the same. This is an Identity built over many many years. It is also an Identity built on thousands of dollars spent to build our servers to be the best they can be. It is born out of a true love of the gaming experiance and the community it supports. It's our Identity in our community. I for one do not want to lose this Identity, nor does anyone in our squad. I will tell you that to stop cheaters you must simply ban them from a server. That is the only way to get across to them. If you waste your time and money at Nova to chase cheaters then you will lose, our entire community will lose. What you must do is patch what is known and spend your effort and money on fixing glitches, creating new games and building better servers and pipes. Our job in the community is to support you by banning cheaters from our servers.
I do not see how changing names to standard lettering will prevent cheats. In fact how will you determine this at all? Players who have mastered the games by playing often, creating maps and taking the time to understand the game are often called cheaters. They simply understand the game better and play more. If you will ban players based on reporting from other players then the best players are in for a very tough road ahead. I have supported Nova for many years and simply believe that taking away our ability to create an identity takes away from the whole Nova experiance. I shall now shut up sit back and watch.

Sincerely,

*I*K£G™ ÏROÑKÑÎGH†§™

Like i have stated before, and im sure others know as well ,that if the game is not updated with regular patches, as well as constant monitoring from someone from their company ,who will be there when we call after the 9-5 timeslot that Nova employees keep ,as well as on the weekends when the "cheats" are left to roam free in the servers , then the cheating will diminish , since i doubt it will entirely stop , but it can be controled at a far greater level than Nova has stated it has or can be,
You cant stop cheats if they are not caught by a Nova employee, who also has to have a witness with him/her watching the loser in action(Nova policy) ,in order to ban them , they will also NOT ban a player(cheat or otherwize) when someone complains via email , you must "call" tech support and have the person/s watching the events unfold, therefore unless they have the 24/7 support that i have mentioned numorus times , they will gain no ground ,and are otherwize wasting their and our time in stating that they have a hold or solution to the cheating problem , and as I and others here have stated , our names are our identity , taking away that from us , not only lessens our gaming "fun" , but will and has distanced the players from Nova and its ability to provide "quality" customer service and/or their ability or obligation to support the very people who made Nova the company that it is today,
Since without players who will continue to buy their products , they will fail in the market that they seem to think they have such a strong hold on! , though there will still be the unknowing people who will purchase their products that are new to the gaming or Nova community , who are unaware of the tactics of someone sitting behind a desk who cant see or does not care what effect their actions have done ,since their only worry is how to make more money ,by putting out product after product with the sole purpose of making a profit , not putting out a quality product and not how to provide service to the thousands that have givin them the ability to sit behind that desk !
I have watched as the servers have had fewer and fewer people in them, it is not that most have gone to BHD , since those servers are having fewer and fewer people in them as well , it is because everyone is tired of the "promises" Nova makes that they are on top of these issues, or that they have made "every effort" to stop cheating ,when in fact all they have done is distance themselves from and will loose the very ones whom they say they are supporting to make a better gaming experience for ! , it is sad that just the other day i saw the King of Cheatz ,not only back in the servers ,AGAIN! , but to my dismay he is now the leader of a squad(a cheat squad!) , and he has amost always played with "standard font" , so how hard has it been for nova to track him down ? well they cant track him down if they dont watch to see if he or anyone else is cheating in the first place!
Sorry for rambling on and on !
But the only ones who seem to be happy about Novas efforts , are the execs at Nova ,and the cheats who have free reign in the servers in the "after hours" times when Nova locks its doors each weekday and the entire weekend where they are allowed to roam free and ruin everyone else's gaming experience , because the cheats are just like Nova ! , they dont care about us either!!!

Hey by the way. And this is from a guy with an *I*Q of about 50. If you really wanna report the damn cheaters all ya gotta do is hit F9. Take a picture F9 mail the .PCX file from your Delta Force folder to Nova and type in the offenders name. Nova should be able to transalate. And if your in TDM you can even get a pic of them with thier name while thier ten miles in the air.

*I*K£G™ ÏROÑKÑÎGH†§™

I think if the people want to get rid of cheaters then they need to do somthing about it, not depend on someone else. We had cheaters coming in our site and wouldnt leave nor turn off there cheat, so we said we would we post there name in the site, yet we got laughed and mocked at. Well to this day them cheaters havent been back to visit. I think Squads should just start posting there names in there site, because you damn well if there playing there , they are lookin at youre site also, In all I think its up to the players to rid of these low lifes, taking away our hexed names is a joke in my eyes and probably in the other diehard players out there...........

AnD mY QI iS BoUt 4NinE iN haLF

I agree about posting in squad sites, i have been discussing this with our squad leader , and it will be in the works on our site soon i think ! , and as far as the players doing something about it ourselves ! Well that is fine! EXCEPT ! , we as players are at a stand still when it comes to Stat Servers , we dont have the ability to remove the losers , so we must rely on Nova and their staff to remidy the situation ! but that is almost like trying to get our Tech Support emails we all send answered, if we are lucky , out of 50 emails we send , we might get 1-3 replies , but they usually are generic in nature and rarely address specific issues that we have experienced !
So in the sense of us doing things ourselves , about the only thing we can do is sign petitions, make long distance phone calls to Nova and hope that someone there gets the picture on what we REALLY want or need from Nova! , we can still ban people in Public servers , but that is about the extent of it , after that our hands are tied , by the misinformation as well as the complete lack of proper information that we need to resolve any of our problems we have with Nova itself or with the constant bombardment of so called players that have nothing better to do than to spread their diseases thru the Nova servers !!!

i was reading your entire post Jim(and the Novalogic post which wasn`t less to read...but not flamed) and I am no english or american....i think i did see your point

I agree with you that I do not understand the hexed names reason....i mean a cheater is a cheater...hexed or not...
and a BHD ID is a BHD ID.....so were is the problem really?


if its a time problem then I know a better solution
==> hardware update, more bandwith, more manpower
= more customer freindly and more costs...but that should
not be a frontier for the No.1 selling 3D ego shooter??

Exactly! Nova needs to reaize that it isnt us that are the bad guys! its the cheats and hacks that ruin it for everyone else! so why do we get punishid because of Novas lack of reasoning in this situation?
I just cant see why they dont understand that the things they are addressing are not going to solve ,patch,fix or do anything to rid them from the servers , the only way is people watching and banning them ,and doing updates at least every 3 months! , that is it , no other action need be taken, as that would be all that would be nessessarry to keep them from returning, if cheaters knew that someone was watching 24/7 they would soon realize that their efforts are futile, and would soon give up on trying to spoil our fun and enjoyment!!
to me it cant get any simpler than that , and the cost for Nova would be far less than what they are wasting now, making these useless and unfair changes that do nothing but irritate the ones who have kept them in business so long , and will not diminish the use of cheats to any level that would be of use to anyone!!

Is this just for nova games or all? I play public and pass, but i still think this is a issue that we all need to attend to. Ive been playing a long time and have built my name and alot of squads no me and our squad I'd hate to see that diminish. To tell ya I think Nova needs some players helping run there stuff and maybe that would help control the situation. And this is a topic that id like to hear more debates on it. And I will say one thing "I'd Be Damned If I Give My NAME Up Ive earned it,and it will STAND, just like our squad will.

Ok If nova cares so much why have they not answer our qustions I willl ask again
Are these changes for all games or just logged in games are public games going to be effected
I would like to have a responce from them so every one can quite guessing
I respect everyones opion but voiceing them here and over over and gussing what is going to happen with out any fact or responce from NOVA just confuses everyone more to what is going to happen
So NOVA CAN We get a responce?????

From what i understand ,at this time it is strictly Nova stat servers , but as some may have found out ,including myself ! , you cannot log on to Novas new site without removing all your hexed names , BUT ! ,u can copy and paste them in your TFD folder and use them in publics!

JUST CALL THERE TECH SUPPORT. THEY WILL BE HAPPY TO TELL YOU ANY THING U WANT TO KNOW (WELL MAYBE NOT TRADE SECERTS). THE LINK BELOW HAS ALL THEIR PHONE #. NOVALOGIC PHONE NUMBERS

MR.POW OUT

In case a link to my preceding posts is not working for you, I have typed out the phone lists


Novalogic Inc phone # 818 880-1997

Novalogic Inc customer support # 818 878-0325

Novalogic inc-main # 818 880-1998

Novalogic inc- customer support BBS 818 880-3444

Novalogic inc- customer support 818 880-3448

All locations are at:
Novalogic inc
26010 Mureau Road
Calabasas, CA 91302

Mr.POW out

Phone Call
 

How about you call and sit on the phone all night until u finally get the answer from these nova loosers and give all of us the answer!!!

i've never had to wait, when I've called. witch is usually before 12 noon.

MR.POW , out